Effective Date: June 1, 2025
At ReviewSetu, we believe in transparent and fair billing. This policy outlines when and how refunds are granted for our subscription services.
ReviewSetu offers monthly and annual subscription plans. All plans are billed in advance. By subscribing to a paid plan, you agree to the pricing and terms in effect at the time of purchase. Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes.
ReviewSetu offers a Free plan with no credit card required. If you are on the Free plan and choose to upgrade, you will be charged only after you explicitly initiate a payment. No charges apply to Free plan users.
We offer a 7-day refund window from the date of your first payment on a new subscription. If you are not satisfied with ReviewSetu within the first 7 days, contact us at [email protected] and we will issue a full refund — no questions asked. Refund requests made after 7 days of the billing date are not eligible, except in exceptional circumstances at our sole discretion.
The following are not eligible for refunds: (a) renewal charges where you did not cancel before the renewal date; (b) partial months — we do not prorate unused days; (c) accounts suspended or terminated due to a violation of our Terms of Service; (d) purchases made more than 7 days before the refund request.
You may cancel your subscription at any time from your account settings. Cancellation stops future billing but does not immediately terminate your access — you will continue to have Pro access until the end of your current billing period. We do not refund the remaining days of a cancelled subscription period unless the 7-day refund window applies.
To request a refund, email us at [email protected] with the subject line "Refund Request" and include your registered email address and the reason for the refund. We process all eligible refund requests within 5–7 business days. Refunds are credited back to the original payment method via Razorpay.
If you were charged twice for the same subscription, or if a payment was deducted but your plan was not activated, please contact us immediately at [email protected]. We will investigate and resolve such cases within 2 business days with a full refund or plan activation, whichever is applicable.
We reserve the right to change our subscription pricing at any time. Existing subscribers will be notified at least 30 days before any price change takes effect. Continued use of the service after the effective date of a price change constitutes your acceptance of the new pricing.
If you believe a charge is incorrect or unauthorized, please contact us at [email protected] before initiating a chargeback with your bank. We are committed to resolving billing disputes fairly and promptly. Initiating a chargeback without contacting us first may result in account suspension.
For any billing or refund questions, reach us at: [email protected] or WhatsApp us at +91 87709 54523.